Frequently asked questions (FAQ)
The questions we get most often in Discord and the forum. Patcher and client errors have their own page: Troubleshooting.
Getting started
I downloaded the client. What now?
Start Muh_Patcher.exe, not Muh.exe. Let it finish updating and create a game account if you don't have one yet. Open Game Setup once, set your resolution and save. Then click your game account to play.
Which proxy should I pick?
The one your patcher recommends. If you keep getting disconnected try another one or No proxy.
Which EXP rate should I choose?
Most players take 50x on their first character and farm some gear with it. Low Rate Mode gives you up to 50% more drops but you can only choose it as a level 1/1 character.
What should I do first?
Start with the Beginners Guide and What to do & where to go. Class guides are in User Guides and for zeny there's this guide.
Can I play on Linux or Mac?
Yes. See How To Play on Linux and Playing on a Mac.
Game client
How to solve issues with client / patcher?
Check Troubleshooting
The game loads and then no window shows up
This is usually "Checking runtime" on a fresh installation. Open Game Setup in the patcher, set your resolution and press Save once. Then try again.
My patcher disappeared or my antivirus says it's a Trojan
That's a false positive. It happens when we update the patcher or when Windows updates Defender. Restore the file in your antivirus and exclude the whole MuhRO folder: how to do that. You can also download the patcher again and put it in your MuhRO folder.
I only see Unknown Item
Restart the patcher and let it finish. If that doesn't help use Verify / repair game files in the patcher.
My game crashed. What do I send you?
Create a ticket and add the reports from the MuhExt_crash_reports folder in your MuhRO folder. Tell us the map and what you were doing.
How can I check my ping?
Open Settings in the patcher and click Open under Proxy Latency. It shows your latency to each proxy. Refresh measures it again.
Controls and settings
My mouse wheel doesn't zoom anymore
You likely turned on /q2. It makes the wheel use your F7 and F8 skills instead of zooming. Type /q2 again and check that the message says Disabled. Holding Ctrl and dragging with the right mouse button zooms as well.
Convenio doesn't move me to the party
You turned off calling. Type /call on that character to turn it back on.
How do I attack without holding Ctrl?
Type /nc.
I can't see skill effects
Type /effect and /mineffect and check the messages. The client can also hide some effects when it runs low on memory. If they stay gone create a ticket and add MuhExt_effect_safety.log from your MuhRO folder.
The UI or the font is too small
Click the MuhRO Settings button at the bottom right and open the Interface tab.
How do I write in the trade chat?
Whisper to #trade. @channel shows all channel commands.
How do I change my language?
Use @langtype, for example @langtype de.
How do I rename my character?
Right click the character on the character select screen.
Bank, shops and items
Your client is out of date. Restart the patcher and let it finish. If you still get it relog your characters. "Your master account is already using the bank" means another character of yours has the bank open.
I sold something but I don't have the zeny
Zeny from vending goes directly to your master account bank. Open it with @bank or Ctrl+B.
How do I move items between my game accounts?
Use master storage. Every character on your master account can access it. See Master Account.
"Some of your items cannot be vended or have no price"
Check the chat window for details. Don't move items into your cart while the shop window is open. Close it and set up the shop again.
I sold an item for the wrong price. Can you undo it?
No. We can't roll back a sale. You can see the buyer's name in your vending history on the website so talk to them directly.
I lost an item by accident
Buy an Item Recovery Ticket in the Cash Shop and create a ticket in Item Recovery. We need a drawing of the item or situation from you. Quality doesn't matter but it has to be drawn by you.
Why can't my drop chance go above 90%?
90% is the cap for drop rates.
Episodes and clear tickets
My clear ticket says the completion condition has not been fulfilled
The tickets for Episode 19, Episode 20, Episode 21 and Chapter 1 need one character of your master account to finish that quest by hand first. "Prior episode" means this character has to finish the episode before it. @epstatus shows what each character can use.
What does a clear ticket do?
It completes the main quest and the one time side quests on that character. It gives no quest rewards and no reputation. Dailies stay open.
My quest or instance got locked after a patch
Create a ticket with the character name and we'll check it.
Account
How do I play two characters at the same time?
Create a second game account under your master account. Game accounts are unlimited. Just 1 master account per person is allowed.
Can I make a new master account for a fresh start?
Ask us in Account Related first. A second master account breaks the rules.
I forgot my password
Reset it here and check your spam folder for the mail.
How do I change my linked Discord account?
Create a ticket in Account Related. We remove the old link and you verify again.
How do I move a character to another game account?
Buy a Character Transfer Ticket for 5000 cash points and keep it in that character's inventory. Leave your guild and party and close your shop. Log out both game accounts. Then start the transfer on the website. Both game accounts need to be on your master account. Married or adopted characters can't transfer.
Can you restore my deleted character?
No. Once the deletion went through the data is gone.
How do I delete my account?
Request it on the website. We handle it from there.
The patcher says my character is still online
Click to Kick on that game account in the patcher and refresh after about 30 seconds. @kmv closes your shops if you are still in game.
Am I allowed to use keyboard or mouse software?
Simple keybindings are fine. Macros and automating your gameplay in any way are not and will get you banned.
I got banned. What now?
The reason is in your punishment message. You can appeal in Ban Appeal. A new master account after a ban counts as ban evasion.
Cash Points and donations
I subscribed but I don't see my points
They go directly to your Cash Shop balance. You get 700 on your first login each day on any game account. A day without a login gives no points.
I boosted the Discord. Where are my points?
You get 300 on your first login each day and they go directly to your Cash Shop balance. The first reward comes the day after you boosted. The day resets at 01:00 server time. See Discord Booster Reward.
How to donate with Crypto?
Check Crypto Donation
My crypto payment didn't arrive
Don't underpay. Your wallet can show the amount before or after fees. Use the same currency and network you selected on the payment page. If it still went wrong create a ticket with the transaction link. The 10 EUR subscription doesn't work with USDT on TRON because the provider's minimum is higher. Use another network or PayPal.
How do I get points for voting or referrals?
See Vote for Points and Refer a Friend System.
Where do I get Muh Coins?
See Muh Coins.
Where to ask
Where do I create a ticket?
In the Support section of the forum. You have to be logged in or it shows "page not found". Add the character name and the exact error.
Where do I report a bug or suggest something?
In the Bug Reports and Suggestions sections of the forum. That way it doesn't get lost.
Where are the patch notes?
In Patch Notes on the forum, in the News tab of the patcher, under Patch Notes + Announcements in the app and on our Discord.