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Troubleshooting: Difference between revisions
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== Client Issues == | == Client Issues == | ||
=== Client doesn't start - no error === | |||
Make sure to run Game Setup once to set your graphics settings. | |||
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Also you may be missing Visual C++ redistributables on your pc. Use the following open source link to install them: https://github.com/abbodi1406/vcredist | |||
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=== Blank Error when starting the client === | === Blank Error when starting the client === | ||
[[File:blank.png]] | [[File:blank.png]] | ||
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You tried to start the Muh.exe directly. You have to always start the patcher to log in (Muh_Patcher.exe) | You tried to start the Muh.exe directly. You have to always start the patcher to log in (Muh_Patcher.exe) | ||
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=== cannot init D3D or GRF file has problem. === | === cannot init D3D or GRF file has problem. === | ||
Try to adjust your graphics settings like resolution. | |||
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=== Rejected from Server.(3) === | === Rejected from Server.(3) === | ||
[[File:reject.png]] | [[File:reject.png]] | ||
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Make sure you are using your Game Accoun (not email). | Make sure you are using your Game Accoun (not email). | ||
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This error can occur when your password is longer than 24 characters and / or has some special characters. | This error can occur when your password is longer than 24 characters and / or has some special characters. | ||
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== Patcher Issues == | == Patcher Issues == | ||
===Help, I'm on Linux=== | |||
[[How To Play on Linux]] <br> | |||
You have to setup wine and use this patcher: [https://patcher.muhro.eu/patches/patcher/linux/Muh_Patcher Muh Patcher Linux] | |||
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=== Patcher doesn't start - incompatible software error === | === Patcher doesn't start - incompatible software error === | ||
If you have a 32bit Operating System the Patcher will not run.<br> | If you have a 32bit Operating System the Patcher will not run.<br> | ||
You can download a 32bit-Version of the Patcher and put it into your game folder: [https://muhro.eu/patches/patcher/32/Muh_Patcher.exe Muh Patcher 32bit] | You can download a 32bit-Version of the Patcher and put it into your game folder: [https://patcher.muhro.eu/patches/patcher/32/Muh_Patcher.exe Muh Patcher 32bit] | ||
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=== Patcher doesn't start / no error message === | === Patcher doesn't start / no error message === | ||
If you have your Muh Patcher pinned on the Windows Task Bar it doesn't show the popup when there's a Patcher Update available.<br> | If you have your Muh Patcher pinned on the Windows Task Bar it doesn't show the popup when there's a Patcher Update available.<br> | ||
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After that start it once through a classic link (e.g. on your desktop) or directly from game folder and proceed with the update. | After that start it once through a classic link (e.g. on your desktop) or directly from game folder and proceed with the update. | ||
=== Patcher Update doesn't work | <!--T:12--> | ||
Check if you're having a hanging Muh_Patcher process. Kill it via Task Manager.<br> | === Patcher Update doesn't work / update prompt repeats itself / error message after prompt === | ||
Check if you're having a hanging Muh_Patcher.exe process. Kill it via Task Manager.<br> | |||
Make sure to start the Muh_Patcher.exe from your game folder or a link that is not pinned to your windows task bar.<br> | |||
If everything fails use the following links for a manual Patcher update: | |||
64bit Version (default version): [https://patcher.muhro.eu/patches/patcher/64/Muh_Patcher.exe Muh Patcher] <br> | |||
32bit Version: [https://patcher.muhro.eu/patches/patcher/32/Muh_Patcher.exe Muh Patcher] <br> | |||
Linux Version (default version): [https://patcher.muhro.eu/patches/patcher/linux/Muh_Patcher Muh Patcher] <br> | |||
Windows 7 64 Bit Version: [https://patcher.muhro.eu/patches/patcher/win7/Muh_Patcher.exe Muh Patcher] <br> | |||
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Save this file into your game folder. | Save this file into your game folder. | ||
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=== Patcher fails to load page === | === Patcher fails to load page === | ||
If you have an older Windows OS like Windows 7 or Windows 8.1 you might be missing Internet Explorer 11 which have to be installed: | If you have an older Windows OS like Windows 7 or Windows 8.1 you might be missing Internet Explorer 11 which have to be installed: | ||
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==== Windows 7 ==== | ==== Windows 7 ==== | ||
https://www.microsoft.com/en-us/download/details.aspx?id=41628 | https://www.microsoft.com/en-us/download/details.aspx?id=41628 | ||
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https://www.microsoft.com/en-us/download/details.aspx?id=40854 | https://www.microsoft.com/en-us/download/details.aspx?id=40854 | ||
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=== Patching fails with an error === | === Patching fails with an error === | ||
If the Patcher fails while patching you should see an error message in the bottom bar. | If the Patcher fails while patching you should see an error message in the bottom bar. | ||
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==== failed to get the update lock ==== | ==== failed to get the update lock ==== | ||
Your MuhRO-Game-Folder propably has symbols or spaces (e.g. Program Files x86). Try to install MuhRO into a simpler patch like C:\Games | Your MuhRO-Game-Folder propably has symbols or spaces (e.g. Program Files x86). Try to install MuhRO into a simpler patch like C:\Games | ||
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=== Security Code Error Windows 10=== | |||
Follow this steps at "Reset Internet Explorer" <br> | |||
https://learn.microsoft.com/en-us/previous-versions/troubleshoot/browsers/connectivity-navigation/internet-explorer-cannot-display-the-webpage-error#troubleshooting-for-windows-8-and-windows-10 | |||
=== Antivirus False Positives === | |||
Some antiviruses may flag the patcher as suspicious. This is a false positive: <br> | |||
The patcher’s job is to replace the game executable with an updated version so the game can run new scripts. <br> | |||
That behavior looks unusual to antivirus software, but it’s normal and expected from a game patcher. <br> | |||
This is a common issue for most online games that use a patcher; the ones not flagged are usually big ones that get whitelisted by antivirus vendors. <br> | |||
'''If flagged, add the game folder to your antivirus whitelist/exceptions.''' | |||
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