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Troubleshooting: Difference between revisions
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== Client Issues == | == Client Issues == | ||
=== Client doesn't start - no error === | === Client doesn't start - no error === | ||
Make sure to run Game Setup once to set your graphics settings. | Make sure to run Game Setup once to set your graphics settings. | ||
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Also you may be missing Visual C++ redistributables on your pc. Use the following open source link to install them: https://github.com/abbodi1406/vcredist | Also you may be missing Visual C++ redistributables on your pc. Use the following open source link to install them: https://github.com/abbodi1406/vcredist | ||
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=== Blank Error when starting the client === | === Blank Error when starting the client === | ||
[[File:blank.png]] | [[File:blank.png]] | ||
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You tried to start the Muh.exe directly. You have to always start the patcher to log in (Muh_Patcher.exe) | You tried to start the Muh.exe directly. You have to always start the patcher to log in (Muh_Patcher.exe) | ||
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=== cannot init D3D or GRF file has problem. === | === cannot init D3D or GRF file has problem. === | ||
Try to adjust your graphics settings like resolution. | Try to adjust your graphics settings like resolution. | ||
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=== Rejected from Server.(3) === | === Rejected from Server.(3) === | ||
[[File:reject.png]] | [[File:reject.png]] | ||
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Make sure you are using your Game Accoun (not email). | Make sure you are using your Game Accoun (not email). | ||
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This error can occur when your password is longer than 24 characters and / or has some special characters. | This error can occur when your password is longer than 24 characters and / or has some special characters. | ||
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== Patcher Issues == | == Patcher Issues == | ||
===Help, I'm on Linux=== | ===Help, I'm on Linux=== | ||
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You have to setup wine and use this patcher: [https://patcher.muhro.eu/patches/patcher/linux/Muh_Patcher Muh Patcher Linux] | You have to setup wine and use this patcher: [https://patcher.muhro.eu/patches/patcher/linux/Muh_Patcher Muh Patcher Linux] | ||
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=== Patcher doesn't start - incompatible software error === | === Patcher doesn't start - incompatible software error === | ||
If you have a 32bit Operating System the Patcher will not run.<br> | If you have a 32bit Operating System the Patcher will not run.<br> | ||
You can download a 32bit-Version of the Patcher and put it into your game folder: [https://patcher.muhro.eu/patches/patcher/32/Muh_Patcher.exe Muh Patcher 32bit] | You can download a 32bit-Version of the Patcher and put it into your game folder: [https://patcher.muhro.eu/patches/patcher/32/Muh_Patcher.exe Muh Patcher 32bit] | ||
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=== Patcher doesn't start / no error message === | === Patcher doesn't start / no error message === | ||
If you have your Muh Patcher pinned on the Windows Task Bar it doesn't show the popup when there's a Patcher Update available.<br> | If you have your Muh Patcher pinned on the Windows Task Bar it doesn't show the popup when there's a Patcher Update available.<br> | ||
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After that start it once through a classic link (e.g. on your desktop) or directly from game folder and proceed with the update. | After that start it once through a classic link (e.g. on your desktop) or directly from game folder and proceed with the update. | ||
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=== Patcher Update doesn't work / update prompt repeats itself / error message after prompt === | === Patcher Update doesn't work / update prompt repeats itself / error message after prompt === | ||
Check if you're having a hanging Muh_Patcher.exe process. Kill it via Task Manager.<br> | Check if you're having a hanging Muh_Patcher.exe process. Kill it via Task Manager.<br> | ||
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Linux Version (default version): [https://patcher.muhro.eu/patches/patcher/linux/Muh_Patcher Muh Patcher] <br> | Linux Version (default version): [https://patcher.muhro.eu/patches/patcher/linux/Muh_Patcher Muh Patcher] <br> | ||
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Save this file into your game folder. | Save this file into your game folder. | ||
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=== Patcher fails to load page === | === Patcher fails to load page === | ||
If you have an older Windows OS like Windows 7 or Windows 8.1 you might be missing Internet Explorer 11 which have to be installed: | If you have an older Windows OS like Windows 7 or Windows 8.1 you might be missing Internet Explorer 11 which have to be installed: | ||
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==== Windows 7 ==== | ==== Windows 7 ==== | ||
https://www.microsoft.com/en-us/download/details.aspx?id=41628 | https://www.microsoft.com/en-us/download/details.aspx?id=41628 | ||
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https://www.microsoft.com/en-us/download/details.aspx?id=40854 | https://www.microsoft.com/en-us/download/details.aspx?id=40854 | ||
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=== Patching fails with an error === | === Patching fails with an error === | ||
If the Patcher fails while patching you should see an error message in the bottom bar. | If the Patcher fails while patching you should see an error message in the bottom bar. | ||