Pemecahan Masalah

Pemecahan Masalah MuhRO

Sebagian besar masalah dapat diselesaikan tanpa menginstal ulang Windows atau menonaktifkan perangkat lunak keamanan. Ikuti langkah-langkah di bawah ini secara berurutan dan berhenti setelah masalah teratasi.

Sebelum memulai

1. Tutup Muh.exe, Muh_Patcher.exe, dan updater.exe. Gunakan Task Manager jika salah satunya masih terbuka.
2. Restart komputer jika Windows, driver grafis, atau runtime baru saja diperbarui.
3. Jalankan Muh_Patcher.exe dari folder game MuhRO. Jangan jalankan Muh.exe secara langsung.
4. Biarkan patcher menyelesaikan pembaruan sebelum menekan Play.
5. Buka Game Setup, pilih pengaturan grafis kamu, dan tekan Save setidaknya sekali.
6. Jika muncul error, catat teks persisnya atau ambil screenshot sebelum menutupnya.

Folder instalasi yang disarankan

Instal atau ekstrak MuhRO ke folder lokal yang pendek, seperti:

C:\Games\MuhRO

Hindari menginstal game di:

• C:\Program Files atau C:\Program Files (x86);
• direktori Windows atau System32;
• Downloads, Desktop, atau Documents;
• OneDrive atau folder lain yang disinkronkan ke cloud;
• drive jaringan;
• folder dengan huruf non-Inggris, simbol khusus, atau path yang terlalu panjang.

Disarankan menggunakan path yang hanya berisi huruf Latin normal dan angka. Jangan menjalankan patcher dari dalam arsip ZIP; ekstrak seluruh client terlebih dahulu.

Masalah client

Client tidak bisa dimulai, menutup sendiri tanpa error, melaporkan error MSVCP/VCRUNTIME DLL, atau crash secara acak

Coba langkah-langkah berikut:

1. Jalankan patcher dan pastikan semua pembaruan selesai.
2. Jalankan Game Setup, pilih resolusi normal, dan simpan pengaturannya.
3. Instal kedua Microsoft Visual C++ Redistributable versi terbaru:
   • Visual C++ x86
   • Visual C++ x64
4. Restart Windows setelah menginstal atau memperbaiki runtime.
5. Tutup sementara perangkat lunak yang menyuntikkan overlay ke game, seperti overlay perekaman, ReShade, RTSS, atau alat serupa.
6. Perbarui driver grafis langsung dari Intel, AMD, atau NVIDIA.
7. Periksa Windows Security atau Riwayat Perlindungan antivirus kamu untuk file yang dihapus dari folder MuhRO.

Runtime Visual C++ x86 diperlukan oleh client game 32-bit, termasuk di Windows 64-bit. Jangan mengunduh file DLL individual dari situs pengunduh DLL.

Error kosong saat menjalankan client

Ini biasanya terjadi saat Muh.exe dijalankan secara langsung. Selalu jalankan Muh_Patcher.exe, login, dan luncurkan akun game yang dipilih melalui patcher.

Pintasan Desktop harus mengarah ke Muh_Patcher.exe, bukan Muh.exe.

“Cannot init D3D” atau error inisialisasi grafis

Buka Game Setup di patcher dan coba hal berikut:

1. Pilih DirectX 9 dan simpan pengaturannya.
2. Jika DirectX 9 tidak berfungsi, coba DirectX 7.
3. Coba mode windowed dengan resolusi umum seperti 1280×720 atau 1920×1080.
4. Pilih adaptor grafis yang benar, terutama pada laptop dengan grafis terintegrasi dan dedicated.
5. Hindari resolusi yang lebih besar dari monitor atau kombinasi refresh rate yang tidak didukung.
6. Perbarui driver grafis dan restart Windows.

Jika pesan menyebutkan file DirectX lama seperti D3DX9, XInput, atau sejenisnya yang hilang, instal Microsoft DirectX End-User Runtime resmi.

Sesi Remote Desktop dan mesin virtual mungkin tidak menyediakan akselerasi grafis yang diperlukan. Uji game langsung di komputer.

“GRF file has problem” atau error verifikasi data game

1. Tutup game dan tekan Retry atau restart patcher.
2. Biarkan patcher menyelesaikan verifikasi dan perbaikan instalasi.
3. Nonaktifkan sementara Addons kustom atau modifikasi Gray Map melalui patcher dan uji lagi.
4. Periksa apakah perangkat lunak antivirus menghapus file.
5. Pastikan ruang disk kosong mencukupi.
6. Jika perbaikan terus gagal, lakukan instal ulang bersih ke folder baru yang kosong.

Jangan menghapus file GRF secara sembarangan atau menyalin GRF dari server lain. Patcher hanya dapat memperbaiki file milik rilis MuhRO saat ini dengan aman.

Game berjalan tetapi tampilannya tidak benar, berkedip, hitam, atau FPS sangat rendah

1. Simpan Game Setup lagi.
2. Beralih antara DirectX 9 dan DirectX 7.
3. Uji mode windowed dan resolusi yang lebih rendah.
4. Pastikan GPU yang dituju sudah dipilih.
5. Nonaktifkan overlay dan modifikasi grafis pihak ketiga.
6. Reset mode kompatibilitas Windows yang sebelumnya diterapkan ke Muh.exe.
7. Perbarui driver grafis.

Ubah satu pengaturan setiap kali agar kamu dapat mengidentifikasi perubahan mana yang memperbaiki masalah.

“Rejected from Server. (3)”

1. Tutup semua client MuhRO yang sedang berjalan.
2. Jalankan patcher lagi dan login dengan alamat email Master Account kamu.
3. Pilih Game Account yang dituju di patcher dan luncurkan dari sana.
4. Jangan memasukkan email Master Account secara langsung ke layar login lama di dalam game.
5. Jika perlu, logout dari patcher dan login lagi untuk mendapatkan sesi peluncuran baru.

Jika error berlanjut, hubungi support dengan nama akun game dan waktu percobaan yang tepat. Jangan pernah mengirim password atau kode keamanan kamu kepada staff.

Client macet, terputus, atau crash setelah bermain beberapa saat

Sebelum menghubungi support:

1. Uji sekali tanpa Addons kustom, modifikasi Gray Map, atau perangkat lunak overlay.
2. Catat map, aksi karakter, dan waktu lokal tepatnya saat hal itu terjadi.
3. Periksa apakah masalah terjadi pada semua karakter atau hanya satu karakter/map.
4. Jalankan client default yang sudah dipatch sepenuhnya dari folder instalasi bersih.
5. Simpan pesan crash atau ID laporan crash otomatis yang ditampilkan client.

Satu kali crash tidak selalu memerlukan instal ulang client. Lakukan instal ulang hanya setelah patching, pengaturan grafis, runtime, dan riwayat antivirus telah diperiksa.

Patcher issues

Help, I am using Linux

See How To Play on Linux.

Set up Wine and place the Linux patcher in the MuhRO game folder:

Muh Patcher for Linux

If Linux reports that the file is not executable, give it execute permission before starting it. Wine and Linux distributions differ, so include the distribution, Wine version and terminal error when requesting support.

Patcher does not start: incompatible software or architecture error

The default Windows patcher is 64-bit. A 32-bit Windows installation requires the 32-bit patcher:

Muh Patcher 32-bit

Save it as Muh_Patcher.exe inside the game folder. A 32-bit patcher is normally not needed on 64-bit Windows.

For Windows 7 64-bit, use the dedicated legacy version:

Muh Patcher for Windows 7 64-bit

Windows 7 and Windows 8.1 are obsolete operating systems and may no longer support every modern launcher component.

Patcher starts as a process but no window or update prompt appears

A patcher pinned directly to the Windows taskbar may hide its update prompt.

1. Open Task Manager and end every Muh_Patcher.exe and updater.exe process.
2. Start Muh_Patcher.exe directly from the game folder.
3. If a hidden update prompt may be active, press Enter once.
4. Remove the old pinned taskbar entry.
5. After the updated patcher starts successfully, create a normal desktop shortcut or pin the new executable again.

Patcher update fails, repeats the update prompt, or cannot replace itself

1. Close the game and all patcher/updater processes through Task Manager.
2. Start the patcher directly from the game folder rather than an old taskbar shortcut.
3. Verify that the game folder is writable and is not inside Program Files, Downloads or OneDrive.
4. Check antivirus Protection History.
5. Retry the update once.

If the automatic update still fails, download the correct patcher manually:

• Windows 64-bit, default
• Windows 32-bit
• Windows 7 64-bit
• Linux

Save the file into the game folder and replace the existing Muh_Patcher.exe. Make sure the browser did not save it under a name such as Muh_Patcher (1).exe.

Patcher opens but the page is blank or the embedded browser fails

The current patcher uses Microsoft Edge WebView2, not Internet Explorer.

1. Close all patcher processes.
2. Install or repair the Microsoft Edge WebView2 Runtime.
3. If the error says WebView2 is already installed, open %LOCALAPPDATA%\MuhRO\Patcher.
4. Rename the WebView2 folder to WebView2.old.
5. Start the patcher again. A fresh WebView2 profile will be created.

If this works, the renamed cache may be removed later. If it does not work, keep it until troubleshooting is complete.

Patching fails with an error in the bottom status bar

Copy or screenshot the complete bottom-bar message. The final part of the error is often the most useful part.

“Connection closed before message end” or another download error

1. Retry once.
2. Check the internet connection and make sure the computer's date and time are correct.
3. Temporarily disconnect from VPN or proxy software.
4. Do not repeatedly use Reset All Patches.
5. If the same file repeatedly fails, try a different network as a diagnostic test.
6. If patch data was reset and cannot be restored, download a fresh full client.

“Failed to get/take the update lock”

Another patcher process, folder permissions or an unsuitable installation path may prevent patching.

1. Close Muh.exe, Muh_Patcher.exe and updater.exe through Task Manager.
2. Restart Windows if the lock remains.
3. Move or reinstall MuhRO into a simple folder such as C:\Games\MuhRO.
4. Avoid spaces, special symbols, protected Windows folders and cloud-synchronized folders.

Running permanently as Administrator is not the preferred solution. A normal user-writable game folder is safer and avoids most permission problems.

MuhVault verification, manifest-signature, or signed-file error

1. Close the game and patcher completely.
2. Check antivirus Protection History for a file removed from the MuhRO folder.
3. Start the official patcher again and allow it to retry verification.
4. Do not delete GRFs, manifest files or signatures at random.
5. Do not download replacement DLL or GRF files from third-party websites.
6. If the same verification error remains, take a screenshot and perform a clean installation into a new folder.

Keep the old folder until the new installation works or staff has collected the required file information.

Security-code or login page error

1. Confirm that Windows date, time and time zone are set automatically.
2. Restart the patcher instead of refreshing the login repeatedly.
3. Disable VPN or proxy software temporarily.
4. Check that the firewall is not blocking Muh_Patcher.exe.
5. Install or repair Microsoft Edge WebView2 if the login page itself does not load.

Do not reset Internet Explorer; it is not used by the current patcher.

Antivirus and Windows Security

Security software may occasionally quarantine the patcher or a required game file because patchers download, verify and replace executable files.

A detection should not automatically be assumed to be harmless. Only restore a file when:

• MuhRO was downloaded from the official website or patcher;
• the detected path is inside the expected MuhRO installation;
• the filename matches the file reported missing by the patcher.

Restoring a MuhRO file from Microsoft Defender

1. Open Windows Security.
2. Select Virus & threat protection.
3. Open Protection history.
4. Select the MuhRO detection and verify its original path.
5. If you are confident it is the official MuhRO file, choose Restore or Allow on device.
6. Start Muh_Patcher.exe and retry patching so the installation is verified again.

If Defender removes the file again, an exception for the exact MuhRO folder may be required. Add only the specific game folder, not an entire drive or a broad folder such as C:\Games.

Do not disable antivirus or firewall protection completely.

Controlled Folder Access blocks the patcher

Windows Controlled Folder Access may block applications from modifying protected folders such as Desktop or Documents.

Moving MuhRO to C:\Games\MuhRO is normally preferable. Alternatively, allow the official Muh_Patcher.exe through Controlled Folder Access after checking its location.

Network and connection problems

1. Check the homepage or announcements for known maintenance.
2. Ensure Windows date and time are correct.
3. Restart the patcher and network connection.
4. Temporarily disable VPN or proxy software.
5. Allow the patcher through the firewall instead of disabling the firewall.
6. Try a different network or mobile hotspot only as a diagnostic test.
7. If one connection works and another does not, tell support which internet provider and country are affected.

Do not open router ports for MuhRO unless staff provides a specific documented reason.

Clean reinstall

Use a clean reinstall only after the simpler steps above have failed.

1. Close all MuhRO and patcher processes.
2. Rename the current folder to something such as MuhRO-old. Do not delete it yet.
3. Download the latest full client from the official MuhRO website.
4. Extract or install it into a new empty folder such as C:\Games\MuhRO.
5. Start the new patcher and let it finish completely.
6. Run Game Setup, save the settings and test the unmodified client.
7. Add custom maps or addons back one at a time only after the default client works.

Do not install a fresh client over a damaged or heavily modified old client. Keep screenshots and personal configuration files in the old folder until the new installation has been tested.

What not to do

• Do not start Muh.exe directly.
• Do not download missing DLL, EXE or GRF files from third-party file websites.
• Do not disable antivirus or firewall protection completely.
• Do not randomly delete GRFs, manifests, signatures or patch files.
• Do not combine files from different private servers.
• Do not repeatedly reset all patches unless instructed.
• Do not send anyone your password, security code or login token.

Information to provide when contacting staff

Please include:

• a screenshot and the complete error text;
• the exact date, local time and time zone when it happened;
• whether the problem occurs before patching, after pressing Play, during login or inside the game;
• Windows version and whether it is 32-bit or 64-bit;
• graphics-card model and driver version for graphics problems;
• patcher version from Properties → Details;
• the complete installation path;
• antivirus product and the relevant Protection History entry, if any;
• the troubleshooting steps already attempted;
• whether a new, clean installation reproduces the problem;
• the game-account name or character name when relevant.

Never include your password, security code or other private credentials.