Troubleshooting: Difference between revisions
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If you have an older Windows OS like Windows 7 or Windows 8.1 you might be missing Internet Explorer 11 which have to be installed: | If you have an older Windows OS like Windows 7 or Windows 8.1 you might be missing Internet Explorer 11 which have to be installed: | ||
==== Windows 7 == | ==== Windows 7 ==== | ||
https://www.microsoft.com/en-us/download/details.aspx?id=41628 | https://www.microsoft.com/en-us/download/details.aspx?id=41628 | ||
==== Windows 8.1 == | ==== Windows 8.1 ==== | ||
https://www.microsoft.com/en-us/download/details.aspx?id=40854 | https://www.microsoft.com/en-us/download/details.aspx?id=40854 | ||
=== Patching fails with an error === | === Patching fails with an error === | ||
If the Patcher fails while patching you should see an error message in the bottom bar. | If the Patcher fails while patching you should see an error message in the bottom bar. | ||
==== connection closed before message end == | ==== connection closed before message end ==== | ||
You propably reset all patches, this may glitch in same cases - if simply retrying doesn't work you should redownload the client from our homepage. | You propably reset all patches, this may glitch in same cases - if simply retrying doesn't work you should redownload the client from our homepage. | ||
==== unable to get lock on files == | ==== unable to get lock on files ==== | ||
Your MuhRO-Game-Folder propably has symbols or spaces (e.g. Program Files x86). Try to install MuhRO into a simpler patch like C:\Games | Your MuhRO-Game-Folder propably has symbols or spaces (e.g. Program Files x86). Try to install MuhRO into a simpler patch like C:\Games | ||
Revision as of 09:46, 2 July 2023
Client Issues
Blank Error when starting the client
You tried to start the Muh.exe directly. You have to always start the patcher to log in (Muh_Patcher.exe)
cannot init D3D or GRF file has problem.
Rejected from Server.(3)
This error can occur when your password is longer than 24 characters and / or has some special characters.
Patcher Issues
Patcher doesn't start - incompatible software error
If you have a 32bit Operating System the Patcher will not run.
You can download a 32bit-Version of the Patcher and put it into your game folder: Muh Patcher 32bit
Patcher doesn't start / no error message
If you have your Muh Patcher pinned on the Windows Task Bar it doesn't show the popup when there's a Patcher Update available.
You could simply try to hit enter. If that doesn't work proceed here:
Note: it starts and hangs as a process which has to be killed via Task Manager
After that start it once through a classic link (e.g. on your desktop) or directly from game folder and proceed with the update.
Check if you're having a hanging Muh_Patcher process. Kill it via Task Manager.
You can also update the patcher manually by downloading it here: Muh Patcher
Save this file into your game folder.
Patcher fails to load page
If you have an older Windows OS like Windows 7 or Windows 8.1 you might be missing Internet Explorer 11 which have to be installed:
Windows 7
https://www.microsoft.com/en-us/download/details.aspx?id=41628
Windows 8.1
https://www.microsoft.com/en-us/download/details.aspx?id=40854
Patching fails with an error
If the Patcher fails while patching you should see an error message in the bottom bar.
connection closed before message end
You propably reset all patches, this may glitch in same cases - if simply retrying doesn't work you should redownload the client from our homepage.
unable to get lock on files
Your MuhRO-Game-Folder propably has symbols or spaces (e.g. Program Files x86). Try to install MuhRO into a simpler patch like C:\Games