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Troubleshooting/zh-hans: Difference between revisions

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Bots, translationbot
74,350 edits
Machine translation (deepseek-flash)
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* 不要向任何人发送你的密码、安全码或登录令牌。
* 不要向任何人发送你的密码、安全码或登录令牌。


<div lang="en" dir="ltr" class="mw-content-ltr">
<span id="Information_to_provide_when_contacting_staff"></span>
== Information to provide when contacting staff ==
== 联系工作人员时需要提供的信息 ==
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
请提供以下信息：
Please include:
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
* 截图和完整错误文本；
* a screenshot and the complete error text;
* 发生时的确切日期、本地时间和时区；
* the exact date, local time and time zone when it happened;
* 问题是在打补丁前、按下 Play 后、登录过程中还是进入游戏后发生；
* whether the problem occurs before patching, after pressing Play, during login or inside the game;
* Windows 版本以及是 32 位还是 64 位；
* Windows version and whether it is 32-bit or 64-bit;
* 图形问题需提供显卡型号和驱动版本；
* graphics-card model and driver version for graphics problems;
* 来自 '''属性 → 详细信息''' 的补丁程序版本；
* patcher version from '''Properties → Details''';
* 完整安装路径；
* the complete installation path;
* 防病毒产品以及相关的保护历史记录条目（如果有）；
* antivirus product and the relevant Protection History entry, if any;
* 已经尝试过的故障排除步骤；
* the troubleshooting steps already attempted;
* 全新、干净的安装是否能重现该问题；
* whether a new, clean installation reproduces the problem;
* 相关情况下的游戏账号名或角色名。
* the game-account name or character name when relevant.
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
<div lang="en" dir="ltr" class="mw-content-ltr">
Never include your password, security code or other private credentials.
Never include your password, security code or other private credentials.
</div>
</div>
Retrieved from "https://wiki.muhro.eu/Troubleshooting/zh-hans"