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| 每次只更改一项设置，以便确定是哪项更改解决了问题。 | | 每次只更改一项设置，以便确定是哪项更改解决了问题。 |
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| === “Rejected from Server. (3)” === | | === “Rejected from Server. (3)” === |
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| [[File:reject.png]] | | [[File:reject.png]] |
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| | # 关闭所有正在运行的 MuhRO 客户端。 |
| # Close every running MuhRO client. | | # 重新启动补丁程序，并使用你的 '''Master Account 电子邮箱地址''' 登录。 |
| # Start the patcher again and sign in with your '''Master Account e-mail address'''. | | # 在补丁程序中选择要使用的 '''Game Account'''，并从那里启动。 |
| # Select the intended '''Game Account''' in the patcher and launch it from there. | | # 不要将 Master Account 邮箱直接输入旧的游戏内登录界面。 |
| # Do not enter the Master Account e-mail directly into the old in-game login screen. | | # 如有必要，请从补丁程序退出登录，然后重新登录以获取新的启动会话。 |
| # If necessary, sign out of the patcher and sign in again to obtain a new launch session. | |
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| | 如果错误仍然存在，请联系客服，并提供游戏账号名称和尝试的准确时间。绝不要向工作人员发送你的密码或安全码。 |
| If the error continues, contact support with the game-account name and exact time of the attempt. Never send staff your password or security code.
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| <div lang="en" dir="ltr" class="mw-content-ltr"> | | <span id="Client_freezes,_disconnects_or_crashes_after_playing_for_a_while"></span> |
| === Client freezes, disconnects or crashes after playing for a while === | | === 客户端在游玩一段时间后卡死、掉线或崩溃 === |
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| | 联系客服之前： |
| Before contacting support:
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| | # 在不使用自定义 Addons、Gray Map 修改或覆盖层软件的情况下测试一次。 |
| # Test once without custom Addons, Gray Map modifications or overlay software. | | # 记录发生问题时的地图、角色动作和准确的本地时间。 |
| # Note the map, character action and exact local time when it happened. | | # 检查问题是否出现在所有角色上，还是只出现在某个角色/地图上。 |
| # Check whether the problem occurs on every character or only one character/map. | | # 从干净的安装文件夹运行已完全更新到最新补丁的默认客户端。 |
| # Run the fully patched default client from a clean installation folder. | | # 保留客户端显示的任何崩溃消息或自动崩溃报告标识符。 |
| # Keep any crash message or automatic crash-report identifier shown by the client. | |
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| | 单次崩溃不一定需要重装客户端。只有在检查完补丁、画面设置、运行库和杀毒软件历史记录后，才需要重装。 |
| A single crash does not necessarily require reinstalling the client. Reinstall only after patching, graphics settings, runtimes and antivirus history have been checked.
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| <div lang="en" dir="ltr" class="mw-content-ltr"> | | <span id="Patcher_issues"></span> |
| == Patcher issues == | | == 补丁程序问题 == |
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| <div lang="en" dir="ltr" class="mw-content-ltr"> | | <span id="Help,_I_am_using_Linux"></span> |
| === Help, I am using Linux === | | === 求助，我正在使用 Linux === |
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| | 请参阅 [[How To Play on Linux|如何在 Linux 上游玩]]。 |
| See [[How To Play on Linux]].
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| | 设置 Wine，并将 Linux 版补丁程序放入 MuhRO 游戏文件夹： |
| Set up Wine and place the Linux patcher in the MuhRO game folder:
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| <div lang="en" dir="ltr" class="mw-content-ltr"> | | <div lang="en" dir="ltr" class="mw-content-ltr"> |