Troubleshooting: Difference between revisions
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== Client Issues == | == Client Issues == | ||
=== Client doesn't start - no error === | |||
Make sure to run Game Setup once to set your graphics settings. | |||
Also you may be missing Visual C++ redistributables on your pc. Use the following open source link to install them: https://github.com/abbodi1406/vcredist | |||
=== Blank Error when starting the client === | === Blank Error when starting the client === | ||
[[File:blank.png]] | [[File:blank.png]] | ||
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=== cannot init D3D or GRF file has problem. === | === cannot init D3D or GRF file has problem. === | ||
Try to adjust your graphics settings like resolution. | |||
=== Rejected from Server.(3) === | === Rejected from Server.(3) === | ||
[[File:reject.png]] | [[File:reject.png]] | ||
Make sure you are using your Game Accoun (not email). | |||
This error can occur when your password is longer than 24 characters and / or has some special characters. | This error can occur when your password is longer than 24 characters and / or has some special characters. | ||
== Patcher Issues == | == Patcher Issues == | ||
===Help, I'm on Linux=== | |||
[[How To Play on Linux]] <br> | |||
You have to setup wine and use this patcher: [https://patcher.muhro.eu/patches/patcher/linux/Muh_Patcher Muh Patcher Linux] | |||
=== Patcher doesn't start - incompatible software error === | === Patcher doesn't start - incompatible software error === | ||
If you have a 32bit Operating System the Patcher will not run. | If you have a 32bit Operating System the Patcher will not run.<br> | ||
You can download a 32bit-Version of the Patcher and put it into your game folder: [https://patcher.muhro.eu/patches/patcher/32/Muh_Patcher.exe Muh Patcher 32bit] | |||
=== Patcher doesn't start / no error message === | === Patcher doesn't start / no error message === | ||
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After that start it once through a classic link (e.g. on your desktop) or directly from game folder and proceed with the update. | After that start it once through a classic link (e.g. on your desktop) or directly from game folder and proceed with the update. | ||
=== Patcher Update doesn't work | === Patcher Update doesn't work / update prompt repeats itself / error message after prompt === | ||
Check if you're having a hanging Muh_Patcher process. Kill it via Task Manager.<br> | Check if you're having a hanging Muh_Patcher.exe process. Kill it via Task Manager.<br> | ||
Make sure to start the Muh_Patcher.exe from your game folder or a link that is not pinned to your windows task bar.<br> | |||
If everything fails use the following links for a manual Patcher update: | |||
64bit Version (default version): [https://patcher.muhro.eu/patches/patcher/Muh_Patcher.exe Muh Patcher] <br> | |||
64bit Version (no self-update): [https://patcher.muhro.eu/patches/patcher/nocheck/Muh_Patcher.exe Muh Patcher] <br> | |||
32bit Version: [https://patcher.muhro.eu/patches/patcher/32/Muh_Patcher.exe Muh Patcher] <br> | |||
32bit Version (no self-update): [https://patcher.muhro.eu/patches/patcher/nocheck/32/Muh_Patcher.exe Muh Patcher] <br> | |||
Linux Version (default version): [https://patcher.muhro.eu/patches/patcher/linux/Muh_Patcher Muh Patcher] <br> | |||
Save this file into your game folder. | Save this file into your game folder. | ||
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If you have an older Windows OS like Windows 7 or Windows 8.1 you might be missing Internet Explorer 11 which have to be installed: | If you have an older Windows OS like Windows 7 or Windows 8.1 you might be missing Internet Explorer 11 which have to be installed: | ||
== Windows 7 == | ==== Windows 7 ==== | ||
https://www.microsoft.com/en-us/download/details.aspx?id=41628 | https://www.microsoft.com/en-us/download/details.aspx?id=41628 | ||
== Windows 8.1 == | ==== Windows 8.1 ==== | ||
https://www.microsoft.com/en-us/download/details.aspx?id=40854 | https://www.microsoft.com/en-us/download/details.aspx?id=40854 | ||
=== Patching fails with an error === | |||
If the Patcher fails while patching you should see an error message in the bottom bar. | |||
==== connection closed before message end ==== | |||
You propably reset all patches, this may glitch in same cases - if simply retrying doesn't work you should redownload the client from our homepage. | |||
==== failed to get the update lock ==== | |||
Your MuhRO-Game-Folder propably has symbols or spaces (e.g. Program Files x86). Try to install MuhRO into a simpler patch like C:\Games | |||
Latest revision as of 12:47, 31 January 2024
Client Issues
Client doesn't start - no error
Make sure to run Game Setup once to set your graphics settings.
Also you may be missing Visual C++ redistributables on your pc. Use the following open source link to install them: https://github.com/abbodi1406/vcredist
Blank Error when starting the client
You tried to start the Muh.exe directly. You have to always start the patcher to log in (Muh_Patcher.exe)
cannot init D3D or GRF file has problem.
Try to adjust your graphics settings like resolution.
Rejected from Server.(3)
Make sure you are using your Game Accoun (not email).
This error can occur when your password is longer than 24 characters and / or has some special characters.
Patcher Issues
Help, I'm on Linux
How To Play on Linux
You have to setup wine and use this patcher: Muh Patcher Linux
Patcher doesn't start - incompatible software error
If you have a 32bit Operating System the Patcher will not run.
You can download a 32bit-Version of the Patcher and put it into your game folder: Muh Patcher 32bit
Patcher doesn't start / no error message
If you have your Muh Patcher pinned on the Windows Task Bar it doesn't show the popup when there's a Patcher Update available.
You could simply try to hit enter. If that doesn't work proceed here:
Note: it starts and hangs as a process which has to be killed via Task Manager
After that start it once through a classic link (e.g. on your desktop) or directly from game folder and proceed with the update.
Patcher Update doesn't work / update prompt repeats itself / error message after prompt
Check if you're having a hanging Muh_Patcher.exe process. Kill it via Task Manager.
Make sure to start the Muh_Patcher.exe from your game folder or a link that is not pinned to your windows task bar.
If everything fails use the following links for a manual Patcher update:
64bit Version (default version): Muh Patcher
64bit Version (no self-update): Muh Patcher
32bit Version: Muh Patcher
32bit Version (no self-update): Muh Patcher
Linux Version (default version): Muh Patcher
Save this file into your game folder.
Patcher fails to load page
If you have an older Windows OS like Windows 7 or Windows 8.1 you might be missing Internet Explorer 11 which have to be installed:
Windows 7
https://www.microsoft.com/en-us/download/details.aspx?id=41628
Windows 8.1
https://www.microsoft.com/en-us/download/details.aspx?id=40854
Patching fails with an error
If the Patcher fails while patching you should see an error message in the bottom bar.
connection closed before message end
You propably reset all patches, this may glitch in same cases - if simply retrying doesn't work you should redownload the client from our homepage.
failed to get the update lock
Your MuhRO-Game-Folder propably has symbols or spaces (e.g. Program Files x86). Try to install MuhRO into a simpler patch like C:\Games