MuhRO

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# 更新后的补丁程序成功启动后，创建一个普通的桌面快捷方式，或重新固定新的可执行文件。
# 更新后的补丁程序成功启动后，创建一个普通的桌面快捷方式，或重新固定新的可执行文件。


<div lang="en" dir="ltr" class="mw-content-ltr">
<span id="Patcher_update_fails,_repeats_the_update_prompt,_or_cannot_replace_itself"></span>
=== Patcher update fails, repeats the update prompt, or cannot replace itself ===
=== 补丁更新失败、反复出现更新提示，或无法替换自身 ===
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
# 通过任务管理器关闭游戏以及所有补丁/更新进程。
# Close the game and all patcher/updater processes through Task Manager.
# 直接从游戏文件夹启动补丁程序，而不要使用旧的任务栏快捷方式。
# Start the patcher directly from the game folder rather than an old taskbar shortcut.
# 确认游戏文件夹可写，且不在 Program Files、Downloads 或 OneDrive 中。
# Verify that the game folder is writable and is not inside Program Files, Downloads or OneDrive.
# 检查杀毒软件的“保护历史记录”。
# Check antivirus Protection History.
# 重试一次更新。
# Retry the update once.
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
如果自动更新仍然失败，请手动下载对应的补丁程序：
If the automatic update still fails, download the correct patcher manually:
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
* [https://patcher.muhro.eu/patches/patcher/64/Muh_Patcher.exe Windows 64 位，默认]
* [https://patcher.muhro.eu/patches/patcher/64/Muh_Patcher.exe Windows 64-bit, default]
* [https://patcher.muhro.eu/patches/patcher/32/Muh_Patcher.exe Windows 32 位]
* [https://patcher.muhro.eu/patches/patcher/32/Muh_Patcher.exe Windows 32-bit]
* [https://patcher.muhro.eu/patches/patcher/win7/Muh_Patcher.exe Windows 7 64 位]
* [https://patcher.muhro.eu/patches/patcher/win7/Muh_Patcher.exe Windows 7 64-bit]
* [https://patcher.muhro.eu/patches/patcher/linux/Muh_Patcher Linux]
* [https://patcher.muhro.eu/patches/patcher/linux/Muh_Patcher Linux]
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
将文件保存到游戏文件夹，并替换现有的 <code>Muh_Patcher.exe</code>。请确认浏览器没有将其保存为 <code>Muh_Patcher (1).exe</code> 之类的名称。
Save the file into the game folder and replace the existing <code>Muh_Patcher.exe</code>. Make sure the browser did not save it under a name such as <code>Muh_Patcher (1).exe</code>.
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
<span id="Patcher_opens_but_the_page_is_blank_or_the_embedded_browser_fails"></span>
=== Patcher opens but the page is blank or the embedded browser fails ===
=== 补丁程序能打开，但页面空白或内嵌浏览器出错 ===
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
当前的补丁程序使用 Microsoft Edge WebView2，而不是 Internet Explorer。
The current patcher uses Microsoft Edge WebView2, not Internet Explorer.
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
# 关闭所有补丁程序进程。
# Close all patcher processes.
# 安装或修复 [https://developer.microsoft.com/en-us/microsoft-edge/webview2/ Microsoft Edge WebView2 Runtime]。
# Install or repair the [https://developer.microsoft.com/en-us/microsoft-edge/webview2/ Microsoft Edge WebView2 Runtime].
# 如果错误提示称 WebView2 已安装，请打开 <code>%LOCALAPPDATA%\MuhRO\Patcher</code>。
# If the error says WebView2 is already installed, open <code>%LOCALAPPDATA%\MuhRO\Patcher</code>.
# 将 <code>WebView2</code> 文件夹重命名为 <code>WebView2.old</code>。
# Rename the <code>WebView2</code> folder to <code>WebView2.old</code>.
# 再次启动补丁程序。此时会创建新的 WebView2 配置文件。
# Start the patcher again. A fresh WebView2 profile will be created.
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
如果这样做有效，之后可以删除重命名后的缓存。如果无效，请保留它，直到排查完成。
If this works, the renamed cache may be removed later. If it does not work, keep it until troubleshooting is complete.
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
<span id="Patching_fails_with_an_error_in_the_bottom_status_bar"></span>
=== Patching fails with an error in the bottom status bar ===
=== 补丁过程失败，底部状态栏显示错误 ===
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
复制或截图完整的状态栏底部信息。错误信息的最后一部分往往是最有用的部分。
Copy or screenshot the complete bottom-bar message. The final part of the error is often the most useful part.
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
<span id="“Connection_closed_before_message_end”_or_another_download_error"></span>
==== “Connection closed before message end” or another download error ====
==== “Connection closed before message end”或其他下载错误 ====
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
# 重试一次。
# Retry once.
# 检查网络连接，并确认电脑的日期和时间正确。
# Check the internet connection and make sure the computer's date and time are correct.
# 暂时断开 VPN 或代理软件。
# Temporarily disconnect from VPN or proxy software.
# 不要反复使用 Reset All Patches。
# Do not repeatedly use Reset All Patches.
# 如果同一个文件反复失败，请换一个网络作为诊断测试。
# If the same file repeatedly fails, try a different network as a diagnostic test.
# 如果补丁数据已被重置且无法恢复，请下载全新的完整客户端。
# If patch data was reset and cannot be restored, download a fresh full client.
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
==== “Failed to get/take the update lock” ====
==== “Failed to get/take the update lock” ====
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
另一个补丁程序进程、文件夹权限或不合适的安装路径都可能阻止打补丁。
Another patcher process, folder permissions or an unsuitable installation path may prevent patching.
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
# 通过任务管理器关闭 <code>Muh.exe</code>、<code>Muh_Patcher.exe</code> 和 <code>updater.exe</code>。
# Close <code>Muh.exe</code>, <code>Muh_Patcher.exe</code> and <code>updater.exe</code> through Task Manager.
# 如果锁定仍然存在，请重启 Windows。
# Restart Windows if the lock remains.
# 将 MuhRO 移动或重新安装到简单的文件夹，例如 <code>C:\Games\MuhRO</code>。
# Move or reinstall MuhRO into a simple folder such as <code>C:\Games\MuhRO</code>.
# 避免使用带空格、特殊符号的路径，以及受保护的 Windows 文件夹和云同步文件夹。
# Avoid spaces, special symbols, protected Windows folders and cloud-synchronized folders.
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
长期以管理员身份运行并不是首选的解决方案。一个普通用户可写的游戏文件夹更安全，也能避免大多数权限问题。
Running permanently as Administrator is not the preferred solution. A normal user-writable game folder is safer and avoids most permission problems.
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
<span id="MuhVault_verification,_manifest-signature,_or_signed-file_error"></span>
==== MuhVault verification, manifest-signature, or signed-file error ====
==== MuhVault 校验、清单签名或签名文件错误 ====
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
# 完全关闭游戏和补丁程序。
# Close the game and patcher completely.
# 检查杀毒软件的“保护历史记录”，看是否有文件被从 MuhRO 文件夹中移除。
# Check antivirus Protection History for a file removed from the MuhRO folder.
# 再次启动官方补丁程序，让它重新尝试验证。
# Start the official patcher again and allow it to retry verification.
# 不要随意删除 GRF、清单文件或签名文件。
# Do not delete GRFs, manifest files or signatures at random.
# 不要从第三方网站下载替换用的 DLL 或 GRF 文件。
# Do not download replacement DLL or GRF files from third-party websites.
# 如果同一个校验错误仍然存在，请截图，并在新文件夹中进行一次干净安装。
# If the same verification error remains, take a screenshot and perform a clean installation into a new folder.
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
在新安装可用或工作人员收集到所需文件信息之前，请保留旧文件夹。
Keep the old folder until the new installation works or staff has collected the required file information.
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
<span id="Security-code_or_login_page_error"></span>
=== Security-code or login page error ===
=== 安全码或登录页面错误 ===
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
# 确认 Windows 的日期、时间和时区设置为自动。
# Confirm that Windows date, time and time zone are set automatically.
# 重启补丁程序，而不是反复刷新登录页面。
# Restart the patcher instead of refreshing the login repeatedly.
# 暂时禁用 VPN 或代理软件。
# Disable VPN or proxy software temporarily.
# 检查防火墙是否阻止了 <code>Muh_Patcher.exe</code>。
# Check that the firewall is not blocking <code>Muh_Patcher.exe</code>.
# 如果登录页面本身无法加载，请安装或修复 Microsoft Edge WebView2。
# Install or repair Microsoft Edge WebView2 if the login page itself does not load.
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
不要重置 Internet Explorer；当前的补丁程序并不使用它。
Do not reset Internet Explorer; it is not used by the current patcher.
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
<span id="Antivirus_and_Windows_Security"></span>
== Antivirus and Windows Security ==
== 杀毒软件与 Windows 安全中心 ==
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
由于补丁程序会下载、校验并替换可执行文件，安全软件有时会把补丁程序或某个必需的游戏文件隔离。
Security software may occasionally quarantine the patcher or a required game file because patchers download, verify and replace executable files.
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
不应默认认为检测结果一定无害。仅在以下情况下才恢复文件：
A detection should not automatically be assumed to be harmless. Only restore a file when:
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
* MuhRO 是从官方网站或补丁程序下载的；
* MuhRO was downloaded from the official website or patcher;
* 检测到的路径位于预期的 MuhRO 安装目录内；
* the detected path is inside the expected MuhRO installation;
* 文件名与补丁程序提示缺失的文件一致。
* the filename matches the file reported missing by the patcher.
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
<span id="Restoring_a_MuhRO_file_from_Microsoft_Defender"></span>
=== Restoring a MuhRO file from Microsoft Defender ===
=== 从 Microsoft Defender 中恢复 MuhRO 文件 ===
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
# 打开 '''Windows 安全中心'''。
# Open '''Windows Security'''.
# 选择 '''病毒和威胁防护'''。
# Select '''Virus & threat protection'''.
# 打开 '''保护历史记录'''。
# Open '''Protection history'''.
# 选择 MuhRO 的检测项，并核对其原始路径。
# Select the MuhRO detection and verify its original path.
# 如果你确信它是官方 MuhRO 文件，请选择 '''还原''' 或 '''在设备上允许'''。
# If you are confident it is the official MuhRO file, choose '''Restore''' or '''Allow on device'''.
# 启动 <code>Muh_Patcher.exe</code> 并重试打补丁，以便再次验证安装。
# Start <code>Muh_Patcher.exe</code> and retry patching so the installation is verified again.
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
如果 Defender 再次删除该文件，可能需要为确切的 MuhRO 文件夹添加例外。只添加具体的游戏文件夹，不要添加整个驱动器或诸如 <code>C:\Games</code> 这样的宽泛文件夹。
If Defender removes the file again, an exception for the exact MuhRO folder may be required. Add only the specific game folder, not an entire drive or a broad folder such as <code>C:\Games</code>.
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
不要完全禁用防病毒或防火墙保护。
Do not disable antivirus or firewall protection completely.
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
<span id="Controlled_Folder_Access_blocks_the_patcher"></span>
=== Controlled Folder Access blocks the patcher ===
=== 受控文件夹访问阻止了补丁程序 ===
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
Windows 的受控文件夹访问可能会阻止应用程序修改桌面或文档等受保护文件夹。
Windows Controlled Folder Access may block applications from modifying protected folders such as Desktop or Documents.
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
通常更建议将 MuhRO 移动到 <code>C:\Games\MuhRO</code>。或者，在确认其位置后，在受控文件夹访问中允许官方 <code>Muh_Patcher.exe</code> 运行。
Moving MuhRO to <code>C:\Games\MuhRO</code> is normally preferable. Alternatively, allow the official <code>Muh_Patcher.exe</code> through Controlled Folder Access after checking its location.
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
<span id="Network_and_connection_problems"></span>
== Network and connection problems ==
== 网络与连接问题 ==
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
# 检查主页或公告，确认是否有已知维护。
# Check the homepage or announcements for known maintenance.
# 确保 Windows 日期和时间正确。
# Ensure Windows date and time are correct.
# 重启补丁程序和网络连接。
# Restart the patcher and network connection.
# 暂时禁用 VPN 或代理软件。
# Temporarily disable VPN or proxy software.
# 允许补丁程序通过防火墙，而不是禁用防火墙。
# Allow the patcher through the firewall instead of disabling the firewall.
# 仅在作为诊断测试时，尝试其他网络或移动热点。
# Try a different network or mobile hotspot only as a diagnostic test.
# 如果某个连接可用而另一个不可用，请告知客服受影响的互联网服务提供商和国家/地区。
# If one connection works and another does not, tell support which internet provider and country are affected.
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
除非工作人员给出具体且有记录的理由，否则不要为 MuhRO 开放路由器端口。
Do not open router ports for MuhRO unless staff provides a specific documented reason.
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
<span id="Clean_reinstall"></span>
== Clean reinstall ==
== 全新重装 ==
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
只有在上述较简单的步骤都失败后，才使用全新重装。
Use a clean reinstall only after the simpler steps above have failed.
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
# 关闭所有 MuhRO 和补丁程序进程。
# Close all MuhRO and patcher processes.
# 将当前文件夹重命名为类似 <code>MuhRO-old</code> 的名称。暂时不要删除它。
# Rename the current folder to something such as <code>MuhRO-old</code>. Do not delete it yet.
# 从 MuhRO 官方网站下载最新的完整客户端。
# Download the latest full client from the official MuhRO website.
# 将其解压或安装到新的空文件夹中，例如 <code>C:\Games\MuhRO</code>。
# Extract or install it into a new empty folder such as <code>C:\Games\MuhRO</code>.
# 启动新的补丁程序，并让它完全完成。
# Start the new patcher and let it finish completely.
# 运行 Game Setup，保存设置并测试未修改的客户端。
# Run Game Setup, save the settings and test the unmodified client.
# 只有在默认客户端可正常运行后，才逐个重新添加自定义地图或插件。
# Add custom maps or addons back one at a time only after the default client works.
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
不要将全新客户端安装到已损坏或经过大量修改的旧客户端上。在新安装经过测试之前，请将截图和个人配置文件保留在旧文件夹中。
Do not install a fresh client over a damaged or heavily modified old client. Keep screenshots and personal configuration files in the old folder until the new installation has been tested.
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
<span id="What_not_to_do"></span>
== What not to do ==
== 请勿执行的操作 ==
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
* 不要直接启动 <code>Muh.exe</code>。
* Do not start <code>Muh.exe</code> directly.
* 不要从第三方文件网站下载缺失的 DLL、EXE 或 GRF 文件。
* Do not download missing DLL, EXE or GRF files from third-party file websites.
* 不要完全禁用防病毒或防火墙保护。
* Do not disable antivirus or firewall protection completely.
* 不要随意删除 GRF、清单、签名或补丁文件。
* Do not randomly delete GRFs, manifests, signatures or patch files.
* 不要混合使用来自不同私服的文件。
* Do not combine files from different private servers.
* 除非有指示，否则不要反复重置所有补丁。
* Do not repeatedly reset all patches unless instructed.
* 不要向任何人发送你的密码、安全码或登录令牌。
* Do not send anyone your password, security code or login token.
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
<span id="Information_to_provide_when_contacting_staff"></span>
== Information to provide when contacting staff ==
== 联系工作人员时需要提供的信息 ==
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
请提供以下信息：
Please include:
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
* 截图和完整错误文本；
* a screenshot and the complete error text;
* 发生时的确切日期、本地时间和时区；
* the exact date, local time and time zone when it happened;
* 问题是在打补丁前、按下 Play 后、登录过程中还是进入游戏后发生；
* whether the problem occurs before patching, after pressing Play, during login or inside the game;
* Windows 版本以及是 32 位还是 64 位；
* Windows version and whether it is 32-bit or 64-bit;
* 图形问题需提供显卡型号和驱动版本；
* graphics-card model and driver version for graphics problems;
* 来自 '''属性 → 详细信息''' 的补丁程序版本；
* patcher version from '''Properties → Details''';
* 完整安装路径；
* the complete installation path;
* 防病毒产品以及相关的保护历史记录条目（如果有）；
* antivirus product and the relevant Protection History entry, if any;
* 已经尝试过的故障排除步骤；
* the troubleshooting steps already attempted;
* 全新、干净的安装是否能重现该问题；
* whether a new, clean installation reproduces the problem;
* 相关情况下的游戏账号名或角色名。
* the game-account name or character name when relevant.
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
切勿包含你的密码、安全码或其他私人凭据。
Never include your password, security code or other private credentials.
</div>
Retrieved from "https://wiki.muhro.eu/Troubleshooting/zh-hans"