Troubleshooting/id - Revision history

Muhbot: Machine translation (deepseek-flash)

2026-10-13T16:35:24Z

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	== Informasi yang perlu diberikan saat menghubungi staff ==		== Informasi yang perlu diberikan saat menghubungi staff ==

	~~<div lang="en" dir="ltr" class="mw-content-ltr">~~		Mohon sertakan:
	~~Please include~~:
	~~</div>~~

	~~<div lang="en" dir="ltr" class="mw-content-ltr">~~		* tangkapan layar dan teks error lengkap;
	* ~~a screenshot and the complete~~ error ~~text~~;		* tanggal, waktu lokal, dan zona waktu yang tepat saat itu terjadi;
	* ~~the exact date~~, ~~local time and time zone when it happened~~;		* apakah masalah muncul sebelum patch, setelah menekan Play, saat login, atau di dalam game;
	* ~~whether the problem occurs before patching~~, ~~after pressing~~ Play, ~~during~~ login ~~or inside the~~ game;		* versi Windows dan apakah 32-bit atau 64-bit;
	* Windows ~~version and whether it is~~ 32-bit or 64-bit;		* model kartu grafis dan versi driver untuk masalah grafis;
	* ~~graphics-card~~ model ~~and~~ driver ~~version for graphics problems~~;		* versi patcher dari '''Properties → Details''';
	* patcher ~~version from~~ '''Properties → Details''';		* jalur instalasi lengkap;
	* ~~the complete installation path~~;		* produk antivirus dan entri Protection History yang relevan, jika ada;
	* antivirus ~~product and the relevant~~ Protection History ~~entry~~, ~~if any~~;		* langkah troubleshooting yang sudah dicoba;
	* ~~the~~ troubleshooting ~~steps already attempted~~;		* apakah instalasi baru yang bersih mereproduksi masalah;
	* ~~whether a new, clean installation reproduces the problem~~;		* nama akun game atau nama karakter bila relevan.
	* ~~the~~ game~~-account name or character name when relevant~~.
	~~</div>~~

	~~<div lang="en" dir="ltr" class="mw-content-ltr">~~		Jangan pernah sertakan kata sandi, kode keamanan, atau kredensial pribadi lainnya.
	~~Never include your password~~, ~~security code or other private credentials~~.
	~~</div>~~

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Muhbot: Machine translation (deepseek-flash)

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	==== “Connection closed before message end” atau error unduhan lainnya ====		==== “Connection closed before message end” atau error unduhan lainnya ====

	~~<div lang="en" dir="ltr" class="mw-content-ltr">~~		# Coba ulangi sekali.
	# ~~Retry once~~.		# Periksa koneksi internet dan pastikan tanggal dan waktu komputer sudah benar.
	# ~~Check the~~ internet ~~connection and make sure the computer's date and time are correct~~.		# Sementara putuskan dari VPN atau software proxy.
	# ~~Temporarily disconnect from~~ VPN or proxy ~~software~~.		# Jangan berulang kali menggunakan Reset All Patches.
	# ~~Do not repeatedly use~~ Reset All Patches.		# Jika file yang sama terus gagal, coba jaringan berbeda sebagai tes diagnostik.
	# ~~If the same~~ file ~~repeatedly fails~~, ~~try a different network as a diagnostic test~~.		# Jika data patch telah direset dan tidak dapat dipulihkan, unduh client penuh yang baru.
	# If patch ~~data was reset and cannot be restored~~, ~~download a fresh full~~ client.
	~~</div>~~

	~~<div lang="en" dir="ltr" class="mw-content-ltr">~~
	==== “Failed to get/take the update lock” ====		==== “Failed to get/take the update lock” ====
	~~</div>~~

	~~<div lang="en" dir="ltr" class="mw-content-ltr">~~		Proses patcher lain, izin folder, atau jalur instalasi yang tidak sesuai dapat mencegah patching.
	~~Another~~ patcher ~~process~~, folder ~~permissions or an unsuitable installation path may prevent~~ patching.
	~~</div>~~

	~~<div lang="en" dir="ltr" class="mw-content-ltr">~~		# Tutup <code>Muh.exe</code>, <code>Muh_Patcher.exe</code>, dan <code>updater.exe</code> melalui Task Manager.
	# ~~Close~~ <code>Muh.exe</code>, <code>Muh_Patcher.exe</code> ~~and~~ <code>updater.exe</code> ~~through~~ Task Manager.		# Restart Windows jika lock masih ada.
	# Restart Windows ~~if the~~ lock ~~remains~~.		# Pindahkan atau instal ulang MuhRO ke folder sederhana seperti <code>C:\\Games\\MuhRO</code>.
	# ~~Move or reinstall~~ MuhRO ~~into a simple~~ folder ~~such as~~ <code>C:\Games\MuhRO</code>.		# Hindari spasi, simbol khusus, folder Windows yang dilindungi, dan folder yang disinkronkan dengan cloud.
	# ~~Avoid spaces~~, ~~special symbols~~, ~~protected~~ Windows ~~folders and~~ cloud~~-synchronized folders~~.
	~~</div>~~

	~~<div lang="en" dir="ltr" class="mw-content-ltr">~~		Menjalankan sebagai Administrator secara permanen bukanlah solusi yang disarankan. Folder game yang dapat ditulis pengguna normal lebih aman dan menghindari sebagian besar masalah izin.
	~~Running permanently as~~ Administrator ~~is not the preferred solution~~. A normal ~~user-writable game folder is safer and avoids most permission problems~~.
	~~</div>~~

	<~~div lang~~="~~en" dir="ltr" class="mw~~-~~content~~-~~ltr~~">		<span id="MuhVault_verification,_manifest-signature,_or_signed-file_error"></span>
	==== MuhVault ~~verification~~, manifest-signature, or signed-file ~~error~~ ====		==== Error verifikasi MuhVault, manifest-signature, atau signed-file ====
	~~</div>~~

	~~<div lang="en" dir="ltr" class="mw-content-ltr">~~		# Tutup game dan patcher sepenuhnya.
	# ~~Close the~~ game ~~and~~ patcher ~~completely~~.		# Periksa Riwayat Perlindungan antivirus untuk file yang dihapus dari folder MuhRO.
	# ~~Check~~ antivirus ~~Protection History for a~~ file ~~removed from the~~ MuhRO ~~folder~~.		# Jalankan patcher resmi lagi dan biarkan mencoba verifikasi ulang.
	# ~~Start the official~~ patcher ~~again and allow it to retry verification~~.		# Jangan menghapus GRFs, file manifest, atau signature secara acak.
	# ~~Do not delete~~ GRFs, manifest ~~files or signatures at random~~.		# Jangan mengunduh file DLL atau GRF pengganti dari situs web pihak ketiga.
	# ~~Do not download replacement~~ DLL or GRF ~~files from third-party websites~~.		# Jika error verifikasi yang sama tetap ada, ambil screenshot dan lakukan instalasi bersih ke folder baru.
	# ~~If the same verification~~ error ~~remains~~, ~~take a~~ screenshot ~~and perform a clean installation into a new~~ folder.
	~~</div>~~

	~~<div lang="en" dir="ltr" class="mw-content-ltr">~~		Simpan folder lama sampai instalasi baru berfungsi atau staf telah mengumpulkan informasi file yang diperlukan.
	~~Keep the old~~ folder ~~until the new installation works or staff has collected the required~~ file ~~information~~.
	~~</div>~~

	<~~div lang~~="~~en" dir="ltr" class="mw-content~~-~~ltr~~">		<span id="Security-code_or_login_page_error"></span>
	=== ~~Security-code or~~ login ~~page error~~ ===		=== Error kode keamanan atau halaman login ===
	~~</div>~~

	~~<div lang="en" dir="ltr" class="mw-content-ltr">~~		# Pastikan tanggal, waktu, dan zona waktu Windows diatur secara otomatis.
	# ~~Confirm that~~ Windows ~~date, time and time zone are set automatically~~.		# Restart patcher alih-alih me-refresh login berulang kali.
	# Restart ~~the~~ patcher ~~instead of refreshing the~~ login ~~repeatedly~~.		# Nonaktifkan VPN atau software proxy untuk sementara.
	# ~~Disable~~ VPN or proxy ~~software temporarily~~.		# Periksa bahwa firewall tidak memblokir <code>Muh_Patcher.exe</code>.
	# ~~Check that the~~ firewall ~~is not blocking~~ <code>Muh_Patcher.exe</code>.		# Instal atau perbaiki Microsoft Edge WebView2 jika halaman login itu sendiri tidak dimuat.
	# ~~Install or repair~~ Microsoft Edge WebView2 ~~if the~~ login ~~page itself does not load~~.
	~~</div>~~

	~~<div lang="en" dir="ltr" class="mw-content-ltr">~~		Jangan reset Internet Explorer; itu tidak digunakan oleh patcher saat ini.
	~~Do not~~ reset Internet Explorer; ~~it is not used by the current~~ patcher.
	~~</div>~~

	<~~div lang~~="~~en" dir="ltr" class="mw-content-ltr~~">		<span id="Antivirus_and_Windows_Security"></span>
	== Antivirus ~~and~~ Windows Security ==		== Antivirus dan Windows Security ==
	~~</div>~~

	~~<div lang="en" dir="ltr" class="mw-content-ltr">~~		Software keamanan terkadang dapat mengarantina patcher atau file game yang diperlukan karena patcher mengunduh, memverifikasi, dan mengganti file executable.
	~~Security software may occasionally quarantine the~~ patcher ~~or a required~~ game file ~~because patchers download, verify and replace~~ executable ~~files~~.
	~~</div>~~

	~~<div lang="en" dir="ltr" class="mw-content-ltr">~~		Deteksi tidak boleh secara otomatis dianggap tidak berbahaya. Hanya pulihkan file ketika:
	~~A detection should not automatically be assumed to be harmless~~. ~~Only restore a~~ file ~~when~~:
	~~</div>~~

	<div lang="en" dir="ltr" class="mw-content-ltr">		<div lang="en" dir="ltr" class="mw-content-ltr">

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2026-10-13T16:35:22Z

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Muhbot: Machine translation (deepseek-flash)

2026-10-13T16:35:21Z

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	=== Bantuan, saya menggunakan Linux ===		=== Bantuan, saya menggunakan Linux ===

	~~<div lang="en" dir="ltr" class="mw-content-ltr">~~		Lihat [[How To Play on Linux\|Cara Bermain di Linux]].
	~~See~~ [[How To Play on Linux]].
	~~</div>~~

	<div lang="en" dir="ltr" class="mw-content-ltr">		<div lang="en" dir="ltr" class="mw-content-ltr">

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	Satu kali crash tidak selalu memerlukan instal ulang client. Lakukan instal ulang hanya setelah patching, pengaturan grafis, runtime, dan riwayat antivirus telah diperiksa.		Satu kali crash tidak selalu memerlukan instal ulang client. Lakukan instal ulang hanya setelah patching, pengaturan grafis, runtime, dan riwayat antivirus telah diperiksa.

	<~~div lang~~="~~en" dir="ltr" class="mw-content-ltr~~">		<span id="Patcher_issues"></span>
	== ~~Patcher issues~~ ==		== Masalah patcher ==
	~~</div>~~

	<~~div lang~~="~~en" dir="ltr" class="mw-content-ltr~~">		<span id="Help,_I_am_using_Linux"></span>
	=== ~~Help~~, ~~I am using~~ Linux ===		=== Bantuan, saya menggunakan Linux ===
	~~</div>~~

	<div lang="en" dir="ltr" class="mw-content-ltr">		<div lang="en" dir="ltr" class="mw-content-ltr">

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New page

<languages/>
<span id="MuhRO_Troubleshooting"></span>
= Pemecahan Masalah MuhRO =

Sebagian besar masalah dapat diselesaikan tanpa menginstal ulang Windows atau menonaktifkan perangkat lunak keamanan. Ikuti langkah-langkah di bawah ini secara berurutan dan berhenti setelah masalah teratasi.

<span id="Before_you_begin"></span>
== Sebelum memulai ==

# Tutup <code>Muh.exe</code>, <code>Muh_Patcher.exe</code>, dan <code>updater.exe</code>. Gunakan Task Manager jika salah satunya masih terbuka.
# Restart komputer jika Windows, driver grafis, atau runtime baru saja diperbarui.
# Jalankan <code>Muh_Patcher.exe</code> dari folder game MuhRO. Jangan jalankan <code>Muh.exe</code> secara langsung.
# Biarkan patcher menyelesaikan pembaruan sebelum menekan Play.
# Buka '''Game Setup''', pilih pengaturan grafis kamu, dan tekan '''Save''' setidaknya sekali.
# Jika muncul error, catat teks persisnya atau ambil screenshot sebelum menutupnya.

<span id="Recommended_installation_folder"></span>
=== Folder instalasi yang disarankan ===

Instal atau ekstrak MuhRO ke folder lokal yang pendek, seperti:

<code>C:\Games\MuhRO</code>

Hindari menginstal game di:

* <code>C:\Program Files</code> atau <code>C:\Program Files (x86)</code>;
* direktori Windows atau System32;
* Downloads, Desktop, atau Documents;
* OneDrive atau folder lain yang disinkronkan ke cloud;
* drive jaringan;
* folder dengan huruf non-Inggris, simbol khusus, atau path yang terlalu panjang.

Disarankan menggunakan path yang hanya berisi huruf Latin normal dan angka. Jangan menjalankan patcher dari dalam arsip ZIP; ekstrak seluruh client terlebih dahulu.

<span id="Client_issues"></span>
== Masalah client ==

<span id="Client_does_not_start,_closes_without_an_error,_reports_an_MSVCP/VCRUNTIME_DLL_error,_or_crashes_randomly"></span>
=== Client tidak bisa dimulai, menutup sendiri tanpa error, melaporkan error MSVCP/VCRUNTIME DLL, atau crash secara acak ===

Coba langkah-langkah berikut:

# Jalankan patcher dan pastikan semua pembaruan selesai.
# Jalankan '''Game Setup''', pilih resolusi normal, dan simpan pengaturannya.
# Instal kedua Microsoft Visual C++ Redistributable versi terbaru:
#* [https://aka.ms/vc14/vc_redist.x86.exe Visual C++ x86]
#* [https://aka.ms/vc14/vc_redist.x64.exe Visual C++ x64]
# Restart Windows setelah menginstal atau memperbaiki runtime.
# Tutup sementara perangkat lunak yang menyuntikkan overlay ke game, seperti overlay perekaman, ReShade, RTSS, atau alat serupa.
# Perbarui driver grafis langsung dari Intel, AMD, atau NVIDIA.
# Periksa Windows Security atau Riwayat Perlindungan antivirus kamu untuk file yang dihapus dari folder MuhRO.

Runtime Visual C++ x86 diperlukan oleh client game 32-bit, termasuk di Windows 64-bit. Jangan mengunduh file DLL individual dari situs pengunduh DLL.

<span id="Blank_error_when_starting_the_client"></span>
=== Error kosong saat menjalankan client ===

[[File:blank.png]]

Ini biasanya terjadi saat <code>Muh.exe</code> dijalankan secara langsung. Selalu jalankan <code>Muh_Patcher.exe</code>, login, dan luncurkan akun game yang dipilih melalui patcher.

Pintasan Desktop harus mengarah ke <code>Muh_Patcher.exe</code>, bukan <code>Muh.exe</code>.

<span id="“Cannot_init_D3D”_or_graphics_initialization_error"></span>
=== “Cannot init D3D” atau error inisialisasi grafis ===

Buka '''Game Setup''' di patcher dan coba hal berikut:

# Pilih '''DirectX 9''' dan simpan pengaturannya.
# Jika DirectX 9 tidak berfungsi, coba '''DirectX 7'''.
# Coba mode windowed dengan resolusi umum seperti 1280×720 atau 1920×1080.
# Pilih adaptor grafis yang benar, terutama pada laptop dengan grafis terintegrasi dan dedicated.
# Hindari resolusi yang lebih besar dari monitor atau kombinasi refresh rate yang tidak didukung.
# Perbarui driver grafis dan restart Windows.

Jika pesan menyebutkan file DirectX lama seperti <code>D3DX9</code>, <code>XInput</code>, atau sejenisnya yang hilang, instal [https://www.microsoft.com/en-us/download/details.aspx?id=35 Microsoft DirectX End-User Runtime] resmi.

Sesi Remote Desktop dan mesin virtual mungkin tidak menyediakan akselerasi grafis yang diperlukan. Uji game langsung di komputer.

<span id="“GRF_file_has_problem”_or_a_game-data_verification_error"></span>
=== “GRF file has problem” atau error verifikasi data game ===

# Tutup game dan tekan Retry atau restart patcher.
# Biarkan patcher menyelesaikan verifikasi dan perbaikan instalasi.
# Nonaktifkan sementara Addons kustom atau modifikasi Gray Map melalui patcher dan uji lagi.
# Periksa apakah perangkat lunak antivirus menghapus file.
# Pastikan ruang disk kosong mencukupi.
# Jika perbaikan terus gagal, lakukan instal ulang bersih ke folder baru yang kosong.

Jangan menghapus file GRF secara sembarangan atau menyalin GRF dari server lain. Patcher hanya dapat memperbaiki file milik rilis MuhRO saat ini dengan aman.

<span id="Game_starts_but_displays_incorrectly,_flickers,_is_black,_or_has_very_low_FPS"></span>
=== Game berjalan tetapi tampilannya tidak benar, berkedip, hitam, atau FPS sangat rendah ===

# Simpan Game Setup lagi.
# Beralih antara DirectX 9 dan DirectX 7.
# Uji mode windowed dan resolusi yang lebih rendah.
# Pastikan GPU yang dituju sudah dipilih.
# Nonaktifkan overlay dan modifikasi grafis pihak ketiga.
# Reset mode kompatibilitas Windows yang sebelumnya diterapkan ke <code>Muh.exe</code>.
# Perbarui driver grafis.

Ubah satu pengaturan setiap kali agar kamu dapat mengidentifikasi perubahan mana yang memperbaiki masalah.

=== “Rejected from Server. (3)” ===

[[File:reject.png]]

# Tutup semua client MuhRO yang sedang berjalan.
# Jalankan patcher lagi dan login dengan '''alamat email Master Account''' kamu.
# Pilih '''Game Account''' yang dituju di patcher dan luncurkan dari sana.
# Jangan memasukkan email Master Account secara langsung ke layar login lama di dalam game.
# Jika perlu, logout dari patcher dan login lagi untuk mendapatkan sesi peluncuran baru.

Jika error berlanjut, hubungi support dengan nama akun game dan waktu percobaan yang tepat. Jangan pernah mengirim password atau kode keamanan kamu kepada staff.

<span id="Client_freezes,_disconnects_or_crashes_after_playing_for_a_while"></span>
=== Client macet, terputus, atau crash setelah bermain beberapa saat ===

Sebelum menghubungi support:

# Uji sekali tanpa Addons kustom, modifikasi Gray Map, atau perangkat lunak overlay.
# Catat map, aksi karakter, dan waktu lokal tepatnya saat hal itu terjadi.
# Periksa apakah masalah terjadi pada semua karakter atau hanya satu karakter/map.
# Jalankan client default yang sudah dipatch sepenuhnya dari folder instalasi bersih.
# Simpan pesan crash atau ID laporan crash otomatis yang ditampilkan client.

Satu kali crash tidak selalu memerlukan instal ulang client. Lakukan instal ulang hanya setelah patching, pengaturan grafis, runtime, dan riwayat antivirus telah diperiksa.

<div lang="en" dir="ltr" class="mw-content-ltr">
== Patcher issues ==
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
=== Help, I am using Linux ===
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
See [[How To Play on Linux]].
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
Set up Wine and place the Linux patcher in the MuhRO game folder:
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
[https://patcher.muhro.eu/patches/patcher/linux/Muh_Patcher Muh Patcher for Linux]
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
If Linux reports that the file is not executable, give it execute permission before starting it. Wine and Linux distributions differ, so include the distribution, Wine version and terminal error when requesting support.
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
=== Patcher does not start: incompatible software or architecture error ===
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
The default Windows patcher is 64-bit. A 32-bit Windows installation requires the 32-bit patcher:
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
[https://patcher.muhro.eu/patches/patcher/32/Muh_Patcher.exe Muh Patcher 32-bit]
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
Save it as <code>Muh_Patcher.exe</code> inside the game folder. A 32-bit patcher is normally not needed on 64-bit Windows.
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
For Windows 7 64-bit, use the dedicated legacy version:
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
[https://patcher.muhro.eu/patches/patcher/win7/Muh_Patcher.exe Muh Patcher for Windows 7 64-bit]
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
Windows 7 and Windows 8.1 are obsolete operating systems and may no longer support every modern launcher component.
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
=== Patcher starts as a process but no window or update prompt appears ===
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
A patcher pinned directly to the Windows taskbar may hide its update prompt.
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
# Open Task Manager and end every <code>Muh_Patcher.exe</code> and <code>updater.exe</code> process.
# Start <code>Muh_Patcher.exe</code> directly from the game folder.
# If a hidden update prompt may be active, press Enter once.
# Remove the old pinned taskbar entry.
# After the updated patcher starts successfully, create a normal desktop shortcut or pin the new executable again.
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
=== Patcher update fails, repeats the update prompt, or cannot replace itself ===
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
# Close the game and all patcher/updater processes through Task Manager.
# Start the patcher directly from the game folder rather than an old taskbar shortcut.
# Verify that the game folder is writable and is not inside Program Files, Downloads or OneDrive.
# Check antivirus Protection History.
# Retry the update once.
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
If the automatic update still fails, download the correct patcher manually:
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
* [https://patcher.muhro.eu/patches/patcher/64/Muh_Patcher.exe Windows 64-bit, default]
* [https://patcher.muhro.eu/patches/patcher/32/Muh_Patcher.exe Windows 32-bit]
* [https://patcher.muhro.eu/patches/patcher/win7/Muh_Patcher.exe Windows 7 64-bit]
* [https://patcher.muhro.eu/patches/patcher/linux/Muh_Patcher Linux]
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
Save the file into the game folder and replace the existing <code>Muh_Patcher.exe</code>. Make sure the browser did not save it under a name such as <code>Muh_Patcher (1).exe</code>.
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
=== Patcher opens but the page is blank or the embedded browser fails ===
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
The current patcher uses Microsoft Edge WebView2, not Internet Explorer.
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
# Close all patcher processes.
# Install or repair the [https://developer.microsoft.com/en-us/microsoft-edge/webview2/ Microsoft Edge WebView2 Runtime].
# If the error says WebView2 is already installed, open <code>%LOCALAPPDATA%\MuhRO\Patcher</code>.
# Rename the <code>WebView2</code> folder to <code>WebView2.old</code>.
# Start the patcher again. A fresh WebView2 profile will be created.
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
If this works, the renamed cache may be removed later. If it does not work, keep it until troubleshooting is complete.
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
=== Patching fails with an error in the bottom status bar ===
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
Copy or screenshot the complete bottom-bar message. The final part of the error is often the most useful part.
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
==== “Connection closed before message end” or another download error ====
</div>

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# Retry once.
# Check the internet connection and make sure the computer's date and time are correct.
# Temporarily disconnect from VPN or proxy software.
# Do not repeatedly use Reset All Patches.
# If the same file repeatedly fails, try a different network as a diagnostic test.
# If patch data was reset and cannot be restored, download a fresh full client.
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==== “Failed to get/take the update lock” ====
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Another patcher process, folder permissions or an unsuitable installation path may prevent patching.
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# Close <code>Muh.exe</code>, <code>Muh_Patcher.exe</code> and <code>updater.exe</code> through Task Manager.
# Restart Windows if the lock remains.
# Move or reinstall MuhRO into a simple folder such as <code>C:\Games\MuhRO</code>.
# Avoid spaces, special symbols, protected Windows folders and cloud-synchronized folders.
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Running permanently as Administrator is not the preferred solution. A normal user-writable game folder is safer and avoids most permission problems.
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==== MuhVault verification, manifest-signature, or signed-file error ====
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# Close the game and patcher completely.
# Check antivirus Protection History for a file removed from the MuhRO folder.
# Start the official patcher again and allow it to retry verification.
# Do not delete GRFs, manifest files or signatures at random.
# Do not download replacement DLL or GRF files from third-party websites.
# If the same verification error remains, take a screenshot and perform a clean installation into a new folder.
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Keep the old folder until the new installation works or staff has collected the required file information.
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=== Security-code or login page error ===
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# Confirm that Windows date, time and time zone are set automatically.
# Restart the patcher instead of refreshing the login repeatedly.
# Disable VPN or proxy software temporarily.
# Check that the firewall is not blocking <code>Muh_Patcher.exe</code>.
# Install or repair Microsoft Edge WebView2 if the login page itself does not load.
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Do not reset Internet Explorer; it is not used by the current patcher.
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== Antivirus and Windows Security ==
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Security software may occasionally quarantine the patcher or a required game file because patchers download, verify and replace executable files.
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A detection should not automatically be assumed to be harmless. Only restore a file when:
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* MuhRO was downloaded from the official website or patcher;
* the detected path is inside the expected MuhRO installation;
* the filename matches the file reported missing by the patcher.
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=== Restoring a MuhRO file from Microsoft Defender ===
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# Open '''Windows Security'''.
# Select '''Virus & threat protection'''.
# Open '''Protection history'''.
# Select the MuhRO detection and verify its original path.
# If you are confident it is the official MuhRO file, choose '''Restore''' or '''Allow on device'''.
# Start <code>Muh_Patcher.exe</code> and retry patching so the installation is verified again.
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If Defender removes the file again, an exception for the exact MuhRO folder may be required. Add only the specific game folder, not an entire drive or a broad folder such as <code>C:\Games</code>.
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Do not disable antivirus or firewall protection completely.
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=== Controlled Folder Access blocks the patcher ===
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Windows Controlled Folder Access may block applications from modifying protected folders such as Desktop or Documents.
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Moving MuhRO to <code>C:\Games\MuhRO</code> is normally preferable. Alternatively, allow the official <code>Muh_Patcher.exe</code> through Controlled Folder Access after checking its location.
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== Network and connection problems ==
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# Check the homepage or announcements for known maintenance.
# Ensure Windows date and time are correct.
# Restart the patcher and network connection.
# Temporarily disable VPN or proxy software.
# Allow the patcher through the firewall instead of disabling the firewall.
# Try a different network or mobile hotspot only as a diagnostic test.
# If one connection works and another does not, tell support which internet provider and country are affected.
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Do not open router ports for MuhRO unless staff provides a specific documented reason.
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== Clean reinstall ==
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Use a clean reinstall only after the simpler steps above have failed.
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# Close all MuhRO and patcher processes.
# Rename the current folder to something such as <code>MuhRO-old</code>. Do not delete it yet.
# Download the latest full client from the official MuhRO website.
# Extract or install it into a new empty folder such as <code>C:\Games\MuhRO</code>.
# Start the new patcher and let it finish completely.
# Run Game Setup, save the settings and test the unmodified client.
# Add custom maps or addons back one at a time only after the default client works.
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Do not install a fresh client over a damaged or heavily modified old client. Keep screenshots and personal configuration files in the old folder until the new installation has been tested.
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== What not to do ==
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* Do not start <code>Muh.exe</code> directly.
* Do not download missing DLL, EXE or GRF files from third-party file websites.
* Do not disable antivirus or firewall protection completely.
* Do not randomly delete GRFs, manifests, signatures or patch files.
* Do not combine files from different private servers.
* Do not repeatedly reset all patches unless instructed.
* Do not send anyone your password, security code or login token.
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== Information to provide when contacting staff ==
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Please include:
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* a screenshot and the complete error text;
* the exact date, local time and time zone when it happened;
* whether the problem occurs before patching, after pressing Play, during login or inside the game;
* Windows version and whether it is 32-bit or 64-bit;
* graphics-card model and driver version for graphics problems;
* patcher version from '''Properties → Details''';
* the complete installation path;
* antivirus product and the relevant Protection History entry, if any;
* the troubleshooting steps already attempted;
* whether a new, clean installation reproduces the problem;
* the game-account name or character name when relevant.
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Never include your password, security code or other private credentials.
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